Since mid-2010, Germany’s second-largest airline, airberlin, has been relying on the high quality and service standards of meetyoo conferencing GmbH for its audio conference requirements.

When searching for a long-term provider, the airline was impressed by meetyoo, in particular for its reliable range of products and the flexible, comprehensive support. For example, airberlin uses the operator-controlled AudioEvents for its quarterly investor relations calls. This facility enables the stock exchange-listed company to put a large circle of participants made up of analysts and investors in effective contact with one another. With the web-based “Event-Manager” product feature, airberlin can keep a constant overview of all participants, is linked directly to the operator by the chat function and can have the operator moderate the question-and-answer session. A list of participants, a recording of the conference and a transcript of all the information exchanged are all part of the service offered by meetyoo.

As an internationally-oriented company, airberlin holds its investor relations calls in English. The international dial-in numbers provided by meetyoo enable participants from the USA, the UK and France to dial into the conference using local-rate telephone numbers, where they are greeted personally by trained, multilingual operators.

As an alternative to conference calls, airberlin also uses the option of webcasts. Content can be transmitted over the long term and the company can attract additional attention from its participants. The meetyoo webcasts are specially designed for airberlin in line with the company’s corporate image. A professionally-produced on-demand version enables the webcast to be accessed at a later point in time.
meetyoo works hard to satisfy the individual client requirements and offers specific product options. For airberlin, the company’s own choice of music is played while participants wait on hold before a conference call begins. The Event-Manager, for controlling the audio conference itself, has also been specially adapted for the company. airberlin uses a telephone hybrid, for which meetyoo provides a technician who ensure the smooth operation of the service on the spot.

The airline especially values the fact that meetyoo ensures continuous smooth, problem-free operations. The project management also includes full preparation, ensuring that each event conference can start immediately, without great expense for the customer. In this way meetyoo offers maximum reliability and fully satisfies the service and quality standards set by airberlin.

airberlin is the second-largest airline in Germany and employs 8,900 people. With 169 aircraft of an average age of five years, the company has the newest fleet in Europe. Their modern jets have a low fuel consumption, contributing to a sustained reduction in pollutant emissions from air travel.

The successful concept of the company is based on a combination of high product quality with above-average service at value-for-money prices. True to its slogan: “airberlin. Your Airline”, the company adapts its service to its customers’ requirements, making it one of the most popular airlines in Europe. The company received more than 10 awards for service and quality in 2010 alone.