Security and data protection

Conferences often involve the exchange of sensitive information that is not intended for outside eyes and ears. meetyoo therefore attaches the greatest importance to security and data protection. The meetyoo security policy is composed of three pillars of equal importance:

Your data in
safe hands
Protection from unwanted participants
Protection from technical breakdowns

Together they make up our claim to providing you with the most secure audio and event conferencing service on the German market.

Your data in safe hands

To prevent your data from falling into the wrong hands, meetyoo takes data security very seriously. As a German provider we are not only governed by the German Telecommunications Act, but are the only provider in Germany to have obtained ISO/IEC 27001:2005 certification especially for the field of conferencing. Data storage, secrecy and internal confidentiality agreements: Our data protection officer, Mrs Wesner, and our IT security officer, Mr Günther, ensure that your data and information are in safe hands with us.

Secrecy and the storage of your data

All persons and companies involved in the provision of telecommunications services are bound by the Telecommunications Act to preserve telecommunications privacy. Your data is also kept confidential after the contractual relationship has expired. You connection data are stored at meetyoo for the legally-prescribed safekeeping period, and are then securely deleted. Unless provided to the contrary by the legislation, your data are also securely deleted as soon as you no longer wish to work with us.

Registration with the Federal Network Agency

meetyoo is registered with the Federal Network Agency as a provider of telecommunications services and satisfies all the relevant legal requirements. You can view the register here .

Further security measures

trained data protection officer
binding confidentiality agreements with all connection network operaors
confidentiality agreements with all employees
training of all employees on the subject of "insider dealing“
obligation of all employees to recognis the in-house IT/TC security guidelines

1. Safety level
8-digit moderator PIN
6-digit participant PIN

Security mode

You receive as standard an 8-digit moderator PIN and a 6-digit participant PIN to pass on. The meetyoo PINs are not chosen by you, but are issued in accordance with an extremely secure procedure. In this way we ensure that no uninvited guests can enter your conference because the PINs are too simple. Only once you have registered your moderator PIN can the conference begin for all participants. You can also complete your conference call by means of a DTMF command on your telephone keypad as soon as all the participants have dialled in.

2. Safety level
8-digit moderator PIN
6-digit participant PIN
Conference passcode

Security mode + conference passcode

Especially for audio conferences with very sensitive content, we offer an additional conference passcode on top of our security mode. This passcode provides additional security when logging on. Your participants have to enter and individual conference passcode as well as their participant PIN. This conference passcode is only valid for a single audio conference and is then immediately deactivated.

3. Safety level
8-digit moderator PIN
6-digit participant PIN
PINs valid for one use only

Security mode + one-time conferences

If you only want to use your PINs once, the one-time conference is the right choice for you. Here, the 8-digit moderator PIN and a 6-digit participant PIN you are given are automatically deleted immediately after the conference.

4. Safety level
Operator dial-in process
Participant authentication
Codeword request

Operator conference

Our operator dial-in process offers the maximum security for your conferences, especially events. Your conference participants are called by our trained operators (dial-out) or “fetched” out of the waiting loop. Your participants must verify their identity personally by means of matching to a list of participants provided in advance and/or a code word.

Security mode
Security mode +
Conference passcode
Security mode +
one-time conference
Operator conference

Protection from technical breakdowns

As a quality provider we set great store by the constant availability of our services. A wide range of measures is used to ensure this. We are proud of the fact that over the last three years the availability of our service has stood at 99.9%.

Secure housing of the technical equipment

All the technical equipment we need to operate is housed in two German high-performance computer centres. They not only provide the optimum conditions for the equipment, but also offer outstanding protection from external intervention. The computer centres are protected by round-the-clock video surveillance. The access procedures involve several levels of authentication and only our trained technicians are granted access.

99.9 % availability of the platform

Even at the planning stage of our infrastructure we took care to ensure that there were no single points of failure - elements that could cause the breakdown of the whole system. This ensures that the system continues to run smoothly. When choosing the hardware were take care to ensure that it can offer a switch to redundancy operation without interruption. Of course when choosing our telecommunications provider we also place great emphasis on network stability and availability.

24/7 technology monitoring

All operation equipment is monitored round the clock. Our experienced team of engineers and technicians can detect problems at an early stage and take action immediately, before any effect is felt by you. To prevent the abuse of our platforms we have a wide range of comprehensive plausibility checks in place.

ISO 9001:2008

ISO/IEC 27001:2005